This policy explains how SyncPilot handles information when you use our operations coordination platform, website, or online booking tools.
Information we handle
Workspace information
Business name, contact details, locations, services, team roles, and account preferences.
Operations information
Customer profiles, appointment details, staff availability, assignments, notes, reminders, and activity history entered by your team.
Booking information
Information customers provide through an online booking portal, including contact details, selected service, preferred time, and booking status.
Technical information
Device, browser, log, and usage information needed to secure, operate, and improve SyncPilot.
How we use information
Run the service
We use information to provide scheduling, staff coordination, customer management, reminders, reports, billing, and booking features.
Keep operations accurate
We record changes such as appointments booked, rescheduled, cancelled, completed, or assigned so your team has a reliable operational history.
Protect the platform
We use security logs and service activity to prevent abuse, investigate incidents, enforce access controls, and keep accounts safe.
Improve SyncPilot
Aggregated and de-identified usage patterns may help us improve reliability, usability, and capacity without identifying your customers or staff.
Your responsibilities as a business
Use a lawful basis
You decide what customer and staff information to enter. You are responsible for having the permissions and notices required for your use of SyncPilot.
Control access
Invite only the people who need access, use appropriate roles, and tell us promptly if an account or credential may be compromised.
Keep records accurate
Your team controls the accuracy and retention of customer, appointment, and staff records stored in your workspace.
Retention and your choices
Workspace control
You can review and update operational records through SyncPilot. Contact us if you need help exporting or correcting information.
Deletion requests
You may ask us to delete information, subject to records we must retain for legal, security, fraud-prevention, or billing purposes.
Questions
For privacy questions or requests, email support@sync-pilot.co.